Love You. Mean it.

I’m just back from last week’s incredible SAAC Show, and it got me thinking about all the great people I worked with there and an article I wrote years ago, for the now-defunct Corporate Logo Magazine, about appreciating the important staffers all around us. Here is that article.

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Focus on the Customer Experience

Not too long ago, I read a book based on a recommendation of a good friend called The Experience Economy. This book is NOT about technology, it’s about experience. So even if you hate technology, this post is relevant to you.

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Your Habits Determine Your Future … and Your Fortune

Take a look at any successful sales professional and you’ll see someone with great work habits. Today I’m going to share with you three habits that can make a big difference in increasing your sales and your bottom line. 

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Interesting Facts from PPAI’s Industry Sales Report

PPAI released its 2012 industry sales summary this week. Inside, we take a look at the numbers and compare them with stats from past years.

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Sink or Swim: Taking Cues from Customers

There is something to be said for the customer perspective. Here’s what went wrong in a recent shopping experience and how ill feelings could’ve been avoided.

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